If you’ve sent me an email in the last 10 days or so, there’s a pretty good chance that I haven’t responded to it yet. I’ve been dealing with a ton of customer issues since I returned from my trip to Seattle and my inbox is a disaster as a result. More on that later, but in the meantime, I’ve managed to get the inbox down to 775 messages that need to be dealt with in some way.

Yesterday, Rob Kent of Microsoft gave me a copy of “Take Back Your Life” - a book describing how one can better organize their life by taking control of their inbox. I might just end up reading that before I go any further – my current approach doesn’t seem to be working.

I’m also wondering if the mail that I am responding to is actually getting through. Five or six times this past week alone people have indicated that they aren’t receiving my responses. Hard to track stuff like this down. Email is broken in so many different ways. I’m surprised that there isn’t more innovation in this area.