I got a wonderful message from one of our beta testers today - someone who works outside of the industry, someone whom I would classify has having most of their interests in things other than technology - i.e. pretty representative of what I would characterize as an "average user".

"i finally got a chance to play around with [the new Blogware layout manager] today, and i added some blogrolls, moved stuff around... and i didn't even have to email you for help! took me a few minutes to find some stuff, but it was awesome...
anyways, just thought you'd like to know that i did it all by myself!"

We definitely have more work to do, but this indicates to me that we are moving in the right direction!